Our History and Heritage

At CPF Financial Services, we are proud of our reputation as a leading provider of financial solutions, which has stood us in good stead for over 90 years.

Throughout our long history, our focus has been on caring for our customers and serving them. This has not changed over the years as we grew from a provider of retirement benefits into one of the East Africa’s leading providers of innovative retirement, financial, infrastructural and consulting solutions.

We have always sought to provide our customers with the best service and products when it matters. 

Our Core Values

Sustainability

We build our customers’
financial security in an
ecosystem that drives social
impact to the economy, society
and environment.

Professionalism

Customer centricity is at the
core of our DNA. We recruit,
develop and retain competent
talent to meet our customers’
needs in compliance
with the statutory rules
and regulations.

Innovation

We are proactive and
continually improve our
offerings to respond to the
current and future needs of our customers.

Respect

We are committed to providing
dignity to our stakeholders
across our operations and
interactions

Integrity

We are committed to
upholding honesty and
accountability in all our
endeavors with customers and
stakeholders

Team Work

We believe in working
collaboratively to deliver our
promise to our customers and
stakeholders.

Our Customer Service Charter

CPF Financial Services is committed to upholding quality and professionalism in the administration of retirement schemes, provision of consultancy and financial services that mutually addresses the needs and sustainability of each party. In pursuit of this commitment, the company shall comply with applicable requirements and continually improve its effectiveness by implementing a Quality Management System based on ISO 9001:2015 standard.

The Board of Directors and Top Management shall ensure that this Policy and established Quality Objectives are annually reviewed for continuing suitability.

We aim to provide:

Working for real people and helping them to achieve their hopes, dreams and financial goals is what motivates us to give our absolute best day in and day out.

We’re passionate about making a meaningful difference in the lives of investors entrusting us with their financial well-being.

We are committed as a team of individuals to pursuing the betterment of communities and the environment in which we work and live.

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CPF Financial Services

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