Vacancies

CPF Financial Services Ltd is a Retirement Benefits Schemes administrator registered and regulated by the Retirement Benefits Authority (RBA). CPF currently administers the Local Authorities Pensions Trust (a Defined Benefit Scheme), Laptrust (Umbrella) Retirement Fund (a Defined Contribution Scheme) and CPF (Individual) Pension scheme. We are seeking to recruit a high calibre, results oriented, experienced and skilled professional to drive the delivery of the expanded mandate for the following position:

Job Title : Manager- Medical Insurance  (Ref: LIB/MMI /18)

Supervisor Title : Director- LIBS

Subsidiary: Laser Insurance Brokers Limited

Location: Nairobi 

 

Overall Responsibility

The job holder will be accountable for retention of existing business, replacement of lost business, new business acquisition, profitability, all to the targets set by maintaining and growing the relationship with the clients through the provision of excellent Customer Experience.

Key Responsibilities        

  • End to end proactive management of medical client relationships
  • Contribute to the growth of the medical portfolio to the set annual targets through retention and acquisition of new business and renewals
  • Responsible for obtaining and providing correct market intelligence on renewal/new business to ensure it is correctly/competitively quoted
  • Proactively manage and reduce all costs including prudently managing business acquisition costs
  • Adhere to all the processes, procedures and controls set parameters. Full compliance group’s approved standard operating procedures
  • Demonstrate Team work/spirit and continued personal development
  • Ensure agreed TAT's (as per signed Service Level agreement) for all transactions handled are met without fail
  • Ensure there is an ongoing process improvement process in place, to help generate additional efficiencies & further shorten TATs to the minimum level
  • Monitor and report efficiency improvement measures implemented
  • Manage operations in multiple service areas, including account set-up, policy implementation, client support, contract administration, claim processing, and enrollment of service providers and eligibility.
  • Handle and settle complicated customer service issues.
  • Monitors day-to-day performance of subordinates.
  • Ensures that project/department milestones/goals are met and adhering to approved budgets.

Qualification Requirements

  • University Graduate in business related degree com preferably Insurance Option/Marketing)
  • Professional insurance qualifications – ACII/AIIK certification
  • Medical Insurance Papers will be an added advantage

Relevant Experience Requirements

  • 5 years’ experience in the insurance industry.
  • Must have at least 2 years supervisory experience.
  • Basic knowledge of IRA regulations
  • Technical competence in insurance with a bias in medical underwriting, processing and  client service
  • Experience in handling corporate clients’ portfolio is a must.
  • Sales experience with excellent report writing, communication and interpersonal skills

Key Skills and Competency Requirements

  • Presentation and public speaking skills
  • Medical Benefits Management including fund administration
  • Sales and Customer Service
  • Ability to give attention to detail & multi-task
  • Ability to prioritize & deliver within set timelines
  • Personal and professional ethics
  • Passionate, goal driven and results oriented
  • Strong organizational and analytical skills
  • Creative, and Continuous Innovation with pragmatic problem solving skills
  • Customer Focus and market awareness
  • Ability to work under pressure and with minimal supervision 

If you meet the requirements stipulated for the above position, please write in confidence quoting the Position, Title and Reference Number on the subject of the email or cover letter on or before Wednesday, 12th September, 2018 not later than 5:00 PM. Applications including your Curriculum Vitae, Contact Email address and daytime telephone contacts, Current Position and Remuneration, Name and addresses of three referees should be emailed to: This email address is being protected from spambots. You need JavaScript enabled to view it. .

Additionally, the candidates should attach the following documents; all of which should be valid:

  • Certificate of Good Conduct
  • Clearance Certificate by Higher Education Loans Board (HELB)
  • Certificate by Credit Reference Bureau
  • KRA Tax Compliance Certificate

Only short-listed candidates will be contacted.

CPF is an equal opportunity employer and as such, canvassing in any form will lead to automatic disqualification.

 


 

Job Title : Medical Insurance Officer (Ref: LIB/OMI /18)

Supervisor Title : Manager – General

Subsidiary: Laser Insurance Brokers Limited

Location: Nairobi 

 

Overall Responsibility

The job holder is responsible for managing the medical insurance business and will ensure that the medical department fulfils its obligations of assuming insurable risks of its customers.

Key Responsibilities        

  • Review medical quotations for new business pursuits including tenders and ensuring all relevant documents are in place.
  • Respond to customer queries and provide appropriate solutions including attending and visiting clients to discuss renewals, new business, enquiries, updates, claims etc.
  • Responsible for running and dispatching loss ratio reports and renewal notices.
  • Responsible for debiting of premium new business, endorsements and renewals.
  • Explain necessary requirements, market changes, features, advantages and disadvantages of various policies to promote sale of insurance products.
  • Seek out new clients and develops clientele by networking to find new customers and generate lists of prospective clients.
  • Provide supervisory and guiding role to the medical insurance assistant to ensure a high level of integrity and performance for the department.
  • Follow up unpaid premiums and renewals, explain policy terms & conditions, to analyze insurance program and suggest additions or changes.
  • Underwriting duties including preparing underwriting documentation such as debit notes, risk notes and placing slips.
  • Ensures policy documents, endorsements and other relevant documents are received and delivered to clients on time.
  • Checking and signing renewal slips and debit notes prepared by the medical insurance assistant
  • Any other duties as may be assigned from time to time.

Qualification and Experience Requirements

  • A bachelor’s degree in a Business related field. Insurance option is preferable.
  • Diploma in Insurance (IIK or CII)
  • Minimum of 3 years of technical experience in medical insurance underwriting and marketing

Skills and Competence Requirements

  • Excellent communication skills.
  • Good organizational skills
  • Knowledge of the medical insurance market and operations
  • Marketing and customer service skills
  • Interpersonal skills
  • Adaptability & Self-discipline
  • Attention to detail 

If you meet the requirements stipulated for the above position, please write in confidence quoting the Position, Title and Reference Number on the subject of the email or cover letter on or before Wednesday, 12th September, 2018 not later than 5:00 PM. Applications including your Curriculum Vitae, Contact Email address and daytime telephone contacts, Current Position and Remuneration, Name and addresses of three referees should be emailed to: This email address is being protected from spambots. You need JavaScript enabled to view it. .

Additionally, the candidates should attach the following documents; all of which should be valid:

  • Certificate of Good Conduct
  • Clearance Certificate by Higher Education Loans Board (HELB)
  • Certificate by Credit Reference Bureau
  • KRA Tax Compliance Certificate

Only short-listed candidates will be contacted.

CPF is an equal opportunity employer and as such, canvassing in any form will lead to automatic disqualification.

 


 

Job Title : Underwriting/ Claims Officer (Ref: LIB/OGI /18)

Supervisor Title : Manager – General Insurance

Subsidiary: Laser Insurance Brokers Limited

Location: Nairobi 

Overall Responsibility

The job holder is responsible for overseeing the underwriting and claims sections of the general insurance business.

Key Responsibilities        

Underwriting duties

  • Provides supervisory and guiding role to the underwriting assistants to ensure a high level of integrity and performance for the department.
  • Ensures that policy requirements are fulfilled, including any necessary risk surveys and the completion of appropriate forms.
  • Provides customer service including attending and visiting clients to discuss renewals, new business, enquiries, updates, claims etc.
  • Debits of premium new business, endorsements and renewals
  • Advises and updates policies as per valuation reports.
  • Runs and dispatches loss ratio reports and renewal notices.
  • Follows up unpaid premiums, explain policy terms & conditions, to analyze insurance program and suggest additions or changes and follow up renewals to ensure retention targets meet.
  • Monitors insurance claims to ensure they are settled speedily to ensure business retention and relationship building for growth.
  • Ensures Policy documents, endorsements and other relevant documents are received and delivered to clients on time.
  • Processes policy documents before dispatch by underwriters.
  • Checks Insurance registers, renewal slips and debit notes prepared by assistants and recommending forwarding the same to clients, follow up for renewal and arrange for renewal meetings.
  • Seeks out new clients and develop clientele by cross selling to add on to the business portfolio.

Claims Processing Duties

  • Advises clients on how to complete claim documents and evaluating them before onward transmission to the underwriters.
  • Prepares and reviews claim forms and related documents for completeness.
  • Handles claims and follows up for prompt payment of the same including forwarding claims documents ready for reimbursement.
  • Confirms accuracy of amounts of claim payment.
  • Reviews insurance policy to determine appropriate coverage on reported claims.
  • Negotiates claims with insurance companies to ensure quick processing.
  • Reviews claims, identify complex issues, and make recommendations to HOD for action.
  • Recommends required action on reported claims to clients.
  • Verifies and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to policy and to the satisfaction of the client.
  • Follows up claim settlement with the underwriters.
  • Registers claims intimated documents and follows up on claims until settlement or repair.
  • Ensures client claims complies with documentary requirements of an insurance claim.
  • Prepares claims register and updating various reports.
  • Interviews clients who have reported claims.
  • Advises claimants on basic matters about their insurance covers.
  • Any other duties as may be assigned from time to time.

Qualification and Experience Requirements

  • A bachelor’s degree in a Business related field. Insurance option is preferable.
  • Diploma in Insurance (IIK or CII)
  • Certificate in Customer service
  • A Minimum of 3 years of technical experience in insurance underwriting and marketing

Skills and Competence Requirements

  • Good relationship building skills
  • Good communication and leadership skills.
  • Good organizational skills
  • Knowledge of the insurance market and operations
  • Marketing skills
  • Interpersonal skills
  • Adaptability & Self-discipline
  • Attention to detail

If you meet the requirements stipulated for the above position, please write in confidence quoting the Position, Title and Reference Number on the subject of the email or cover letter on or before Wednesday, 12th September, 2018 not later than 5:00 PM. Applications including your Curriculum Vitae, Contact Email address and daytime telephone contacts, Current Position and Remuneration, Name and addresses of three referees should be emailed to: This email address is being protected from spambots. You need JavaScript enabled to view it. .

Additionally, the candidates should attach the following documents; all of which should be valid:

  • Certificate of Good Conduct
  • Clearance Certificate by Higher Education Loans Board (HELB)
  • Certificate by Credit Reference Bureau
  • KRA Tax Compliance Certificate

Only short-listed candidates will be contacted.

CPF is an equal opportunity employer and as such, canvassing in any form will lead to automatic disqualification.